Refund policy

Return & Refund Policy – Robo Barista

Returns

We offer a 30-day return policy from the date you receive your Robo Barista product.

To be eligible for a return:

The item must be unused, uninstalled, and in original condition
Must include all original packaging, accessories, and documentation
A receipt or proof of purchase is required

To initiate a return, contact us at contact@robobarista.cafe.
Returns must be approved before shipping. Items sent without authorization will not be accepted.

Return address:
1 Mifflin Place, Suite 400, Office 404, Cambridge, MA 02138

Non-Returnable Items (Robo Barista Specific)

Due to the nature of automated beverage systems:

Used or installed machines cannot be returned
Consumables (coffee pods, beans, milk cartridges, syrups) are non-returnable
Customized or configured Robo Barista units are non-refundable
Sale items and gift cards are not eligible for returns

Damages & Malfunctions

Please inspect your Robo Barista unit upon delivery.

The machine is damaged during shipping
There is a manufacturing defect
You received the wrong product

We will evaluate and provide:

Replacement parts
Repair support
Or a full replacement if necessary

Exchanges

For Robo Barista machines:

Exchanges are only available for defective or damaged units
For other cases, return the product (if eligible) and place a new order

Refunds

Once we receive and inspect your return:

You will be notified of approval or rejection
If approved, refunds are issued to your original payment method within 10 business days

Please note:

Banks and credit card providers may take additional time to process refunds
If more than 15 business days have passed after approval, contact us at contact@robobarista.cafe

EU Customers – Cooling-Off Period

If your order is shipped to the European Union:

You may cancel or return within 14 days, no reason required
Item must remain unused and in original condition

Support

For any return, refund, or technical support inquiries:
📧 contact@robobarista.cafe